Contact Us in the App or call our team

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In the Westpac App

Tap Contact us at the top of the home screen Select Chat with us or select your topic under Call us now

In Online Banking

Select Chat with us on the main dashboard

Other contacts and support services

Find a Westpac branch or ATM near you using our locator tool along with more information, including directions and trading hours.

Locate us

Our team is available 8am-8pm (Sydney time), Mon-Fri. Self service Telephone Banking is available 24/7.

Call 132 032

Personal Contacts

Home Loans

Applying, refinancing or got a question about your current loan? Our team is ready to help 8am-8pm Mon-Fri, 9am-6pm Sat-Sun (Sydney time), except for public holidays.

Call 132 558

Our team is available 8am-8pm (Sydney time), Mon-Fri. Self service Telephone Banking is available 24/7.

Call 132 142

Business Contacts

Get support with tough times

Tough times can happen to anyone. Find out how we can help with financial hardship, domestic violence, financial abuse, gambling and more.

Get support

Support for Financial Counsellors

Our dedicated team of specialists work in partnership with Financial Counsellors advocating for our customers experiencing financial hardship.

Find out more

Estate Management – Losing a loved one

The Westpac Estates Management Team are specialists in deceased estates who can provide guidance about the process and manage settling the estate.

Find the right support

We're grateful for your feedback. We're constantly striving to provide the best possible service, and we'll do our best to resolve any concern you have quickly and fairly.

How we solve complaints

Lodge a complaint

Subpoenas relating to Westpac

Subpoenas relating to Westpac Banking Corporation (which includes St.George, Bank of Melbourne and BankSA divisions) should be served on our registered office and addressed to:

The Proper Officer
Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000

Please note the general amount for conduct money is $50.00 payable via EFT (details provided upon receipt of subpoena) or cheque made out to ‘Westpac Banking Corporation’.

Can I email Westpac with a general enquiry?

To help keep your information secure, we don’t offer a general email address for banking enquiries. The best way to contact us is through the Westpac App or Online Banking, via secure messaging. You can also chat with us, call our Customer Care team, or visit your nearest branch. Find out more.

Calling from overseas

If you are overseas, you can contact us in the Westpac App for a fast and secure way to get in touch.

Remote Indigenous call centre

Our mob are ready to help you 9am-6.30pm, Mon-Fri (ACST). They can also arrange a free translator in some languages.

National Relay Service

Westpac welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number (02) 9155 7714 when asked by the Relay Officer.

Interpreter Services

Prefer a language other than English? We can help.

Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 132 032.

Download the Westpac App

Things you should know

iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a Service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google LLC.

网址：Contact Us in the App or call our team https://c.klqsh.com/news/view/284674

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